Right & Resposibilities:-

Patient Rights:-

Respectful care:

• Patient Rights" is an important topic that deserves our attention. As a patient, you have the right to receive respectful and dignified care from healthcare providers. This includes being treated with compassion, empathy, and professionalism at all times. You also have the right to receive clear and understandable information about your medical condition, treatment options, and any potential risks or benefits. Your healthcare providers should communicate with you in a way that you can easily understand, and they should be willing to answer any questions you may have. As a patient, you have the right to be involved in decisions about your medical care. This means that your healthcare providers should work with you to develop a treatment plan that takes into account your preferences, values, and goals. They should also inform you of any alternatives to treatment and the potential consequences of refusing treatment. You have the right to privacy and confidentiality when it comes to your medical information. Healthcare providers are required to keep your medical records private and secure, and they should only share your information with your consent or as required by law. In addition, you have the right to file a complaint or grievance if you feel that your patient rights have been violated. Healthcare providers should have a process in place for addressing patient complaints and working to resolve any issues that arise. Overall, it is important to remember that as a patient, you have certain rights that must be respected and upheld by healthcare providers. By being informed and assertive, you can help ensure that you receive the best possible care and treatment.

Involvement in Care Decisions:

• Make informed decisions about the care yourself or through an attendant
• Access to medical record & confidentiality
• All medical records will be treated as confidential by the staff. Exceptions are as required by law, transfer of care or third party administrator/insurance contract

Express Concern about Care or Billing:

• Express any concerns regarding patient care
• We encourage the patient to communicate concerns or compliments to their consultant, the customer care assistants or any member of our staff
• Information on expected costs of treatment
• Examine your bill and receive an explanation of the charges regardless of the source of payment for your care

Patient Responsibilities:-

Answer questions correctly:

• Provide accurate health related information

Make sure you understand:

• Ask questions to understand your treatment plan
• Read all medical forms thoroughly
• Ask for clarifications before signing the consent form
• Follow the treatment plan recommended by the healthcare provider

Help us serve you better:

• Be considerate of the hospital’s personnel and property
• Observe facility policies and procedures, including those related to smoking, noise, and number of visitors

Visitor Information

• Visitors are welcome during the visiting hours
• Visiting hours - between 4 - 7 pm on weekdays, between 11 am - 1 pm and 4 - 7 pm on Sundays & public holidays
• On admission to the hospital, one visitor pass and one companion pass shall be given to the patient
• All the passes have to be returned to the cashier when the final bill is being cleared
• The companion / visitor passes are to be worn at all times in the hospital
• The room number is prominently displayed on the pass for ease of verification by the security personnel
• Visitors in the intensive care areas are requested to adhere to infection control protocols while entering the ICU/NICU (Intensive Care Unit/Neonatal Intensive Care Unit)
• The number of visitors is restricted to one at a time
• Children visiting the hospital to be supervised at all times
• Visitors may have to leave the room temporarily while the patient is being examined by the care provider